Durham Harley-davidson

We had a fantastic experience here. Jesse was so kind and patient, she helped us understand our needs, each motorcycle, and which one would fit us. The first time we walked in, we weren’t even that keen on a Harley motorcycle. But things changed so much, thanks to the wonderful team here. They were completely transparent, and gave us a great deal. Sales manager Joe, business manager Shriti were great as well. Everyone here is a thorough professional with so much knowledge to share. Thank you for making us feel welcome! We will definitely be back again and again to participate in events, improve our skills, and just say hi. Thank you again to Jesse, she’s the best!

Andre was amazing and I have a new friend. Taught me about my bike and gave me lots of advice for future. Piper was sweet and gave a discount on my new jacket/gloves and a free hat. Andre also threw in store credit to help buy the fresh gear. Financing was great until they switched advisors and she was unprepared & I felt pressured to finalize contract immediately. Made me feel like their bike product is the crown jewel and full service is second. Main reason I bought a Harley is because of Jeff and Andre. Felt angry/embarrassed about the waste of time taking all day and inconveniencing myself and 2 others with me helping me load up my new bike. I had 5 days before my license expired and I received call from her as I was driving down to pick up bike with trailer. She had all my information and down payment 2 weeks prior to scheduling the pick up date. Regards, Kelly - 2023 street glide special 120 year anniversary edition.

I had the pleasure of purchasing a second hand motorcycle from Durham Harley-Davidson in July 2023. Their service is second to none and it was a friendly and professional experience from the moment I called them. What stood out the most is their efforts to ensure their client's needs are met even if it means extra effort for them. Each department of this dealership is world class. Well done on what you have achieved here and thank you for the exceptional experience throughout the purchasing process.

1. Had them install heated grips but they did not activate them on the bike so they did not work. 2. Dropped off with 4 check engine codes. 3. Bike did not have updated firm ware installed on it so it needed an update. And is still not up to date after being to the shop again. 4. Arranged to have it picked up from my place on a Friday to look after. Bike picked up Monday. Service manager would not return my calls till late that day, then told me it was Monday. That is not what we agreed to. 5. Was told two engine codes were due to a cut turn signal wire in a harness. So they just spliced it together and rerouted it. Was told other two codes were due to no up date. But never said what a P214900H is. “Fuel injector (rear group) B supply volt circuit open”. This one just got cleared I guess. 6. Was told I would have bike back by long weekend. They did not look at it till the end of the week. Then could not deliver so I had to drive to Oshawa, leave my car to pick it up for the long weekend then bum a ride to get my car. 7. Checked tire pressure because tire pressure warning has been coming on. Both tires low. 8. Checked oil level according to manual. Oil way to high. It was up to the “I” from “SIDE STAND” on the dip stick. See pic. At least 225ml extra. 9. Oil is dirty n black. Read up on it oil was probably changed on a stand this caused old oil to stay in the bike and makes new stuff black and dirty. And when you add the “correct” amount you now have too much in the engine because it was not all drained.

Ok it's a Harley Davidson dealership and surprise they have motorcycles for sale - both new and used. BUT they also have a significant number of of unique and rare bikes there - serious eye candy for the serious bike enthusiasts. Staff were very knowledgeable and happy to help and answer questions but doing so without being in your face. No heavy tactics just friendly interactions at your level whatever that might be. We didn't buy (yet) but so glad that we took the time to go out to this dealership. Would highly recommend it.

After riding through Mexico, Guatemala, and Belize, I decided to take my Pan America for a quick jaunt north of the border to Canada as it was approaching 15,000 miles. There had been some electrical issues while I was riding in the rain past Toronto, so I stopped by Durham H-D in Oshawa to get it checked out, and Gord, the very affable service manager and his team were nice enough to give me a brand new ’22 model battery, which made a huge difference on my ’21 Pan Am. They also threw in a t-shirt, and I was on my way. Unfortunately, the Pan Am had different ideas, and within a couple of hundred miles, its engine died just shy of completing 15,000 miles. I was able to get it towed back to Durham H-D, and because they’d taken such good care of me on that earlier visit, decided to leave it in their capable hands. Over the next few weeks, they ordered me a brand new engine and fuel pump, and even replaced other things that I was missing such as my keyfob and a custom shield they rigged up in place of my exhaust heatshield that had fallen off (thanks, Brody!). I stopped by Durham H-D one last time after picking up my nearly brand new bike, to get the oil changed after putting on the first thousand miles on the new engine, and bid farewell to my new moto family in Oshawa. How much was I charged for everything that they did for me over all three visits? New battery, engine, fuel pump, keyfob, heatshield, and all that excellent service throughout? Just for that oil change at the very end, and that too was the most reasonable rate that I’ve paid anywhere in North America! Thank you to Durham H-D’s service manager Gord and his entire excellent team from the bottom of my heart and the base of my fuel tank—there’s nowhere else in the world I’d rather have broken down if it had to happen all over again…